Who this policy applies to
This Privacy Policy applies when you visit this website, contact Lotus Media Marketing about its social media growth services, request a tailored quote or otherwise communicate with us through the contact methods shown on the website.
Lotus Media Marketing is a service developed and powered by Dhanita Technologies Pvt. Ltd. Where Dhanita Technologies provides technical, operational or development support, information may be handled on behalf of Lotus Media Marketing only for those purposes.
Information we may receive
The information depends on how you interact with us and may include:
- Your name, business or brand name and professional role.
- Your phone number, WhatsApp details, email address and preferred contact method.
- Social media handles, website links and information about your existing social presence.
- Your goals, audience, content requirements, budget expectations and enquiry details.
- Messages, files or other material you choose to send during discussions or service delivery.
- Limited technical information automatically provided by your browser or web server, such as IP address, browser type, requested page, date and time, security logs and referral information.
Please do not send passwords, payment card details, government identification numbers or other sensitive information unless we specifically request it through an appropriate secure process and explain why it is needed.
How information is collected
This launch website does not currently provide an enquiry form, client account or live tracker login. Most personal information is therefore received when you voluntarily contact us through WhatsApp, telephone or email.
When you follow an external link—such as WhatsApp or another website—that service may collect information under its own privacy policy. Lotus Media Marketing does not control those third-party practices.
How we use information
We may use personal information to:
- Respond to enquiries and understand the support you are seeking.
- Prepare tailored recommendations, scopes, quotations or service proposals.
- Communicate about onboarding, planning, content, approvals, reporting and service delivery.
- Maintain business records, invoices, agreements and support history.
- Protect the website, our communication channels and our business against misuse, fraud or security threats.
- Meet legal, regulatory, accounting or dispute-resolution obligations.
- Improve our services and website using appropriately limited or aggregated feedback.
Where applicable, processing is based on your consent, steps requested before entering an agreement, performance of an agreement, compliance with law or another lawful purpose available under applicable law.
Retention and security
We retain personal information only for as long as reasonably required for the purpose for which it was received, to maintain appropriate business records, resolve disputes, enforce agreements or comply with applicable law. Retention periods can vary depending on the nature of the enquiry or service relationship.
We use reasonable administrative, technical and organisational safeguards intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.
Your choices and requests
Subject to applicable law, you may ask us to provide information about our handling of your personal data, correct inaccurate information, erase information that is no longer needed, withdraw a consent you previously gave or address a privacy grievance.
Send requests to support@lotusmediamarketing.com. We may need to verify your identity and clarify the request before acting. Withdrawing consent does not affect processing already completed lawfully, and some records may need to be retained where the law permits or requires it.
Children’s privacy
Our services are directed to businesses, founders, professionals and creators able to enter a valid service arrangement. We do not knowingly solicit personal information from children. If you believe a child has provided personal information without appropriate authorisation, contact us so we can review and take suitable action.
Changes to this policy
We may update this policy when our website, services, data practices or legal obligations change. The revised version will be posted on this page with an updated effective date. Material changes may also be communicated through another appropriate channel where required.
Contact and grievance channel
For a privacy question, request or grievance, contact:
We will review the concern and respond through an appropriate channel. You may also have the right to approach a competent authority under applicable law.